The TalkTalk fine was imposed after an investigation by the ICO found that three employees from Wipro, an outsourcing company, hired by TalkTalk to provide customer service and technical support, gained unauthorised access to customer data.
In 2014 40 Wipro employees had ‘unjustifiably wide-ranging’ access to between 25,000 and 50,000 customers, according to the ICO. Three of those accounts were then used to illegally access data of up to 21,000 customers.
TalkTalk customers complained…
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